You have 15 days to make a refund request after your order has been delivered.
In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.
There are a few certain scenarios where it is difficult for us to support returns:
The items that can not be returned are:
Clearance items clearly marked as such and displaying a No-Return Policy
When the offer notes states so specifically are items that cannot be returned.
Items that fall into the below product types-
Also, any consumable items that are used or installed cannot be returned. As outlined in consumer Protection Rights and concerning section on non-returnable items
About CG Brand
CG is a distinguished fashion brand renowned for its exceptional craftsmanship, quality materials, and timeless designs. Specializing in a wide array of leather products, CG has established itself as a leader in the industry, committed to delivering excellence in every piece they create. The brand's dedication to sustainability, ethical practices, and customer satisfaction sets it apart in the competitive fashion landscape.
Brand Story
CG was founded with a vision to blend traditional craftsmanship with contemporary aesthetics. The journey began in [Year], when [Founder's Name] recognized a gap in the market for high-quality leather products that are both stylish and durable. Since then, CG has grown into a globally recognized brand, beloved by customers for its commitment to quality and design.
Product Range
CG offers an extensive range of products, including:
Commitment to Quality
Quality is the cornerstone of CG’s philosophy. Each product is crafted from premium, full-grain leather, which is known for its durability, rich texture, and ability to develop a beautiful patina over time. The artisans at CG employ meticulous handcrafting techniques, ensuring that every stitch is precise and every detail is perfect.
Sustainability and Ethical Practices
CG is dedicated to sustainable and ethical practices in the production of its leather goods. The brand sources its leather from tanneries that adhere to environmental regulations and prioritize animal welfare. Additionally, CG employs eco-friendly practices throughout its manufacturing process, reducing waste and minimizing environmental impact.
Design Philosophy
The design philosophy at CG is centered around timeless elegance and modern functionality. The brand's products are characterized by clean lines, sophisticated details, and a minimalist aesthetic. This approach ensures that CG’s leather goods remain stylish and relevant, regardless of changing fashion trends.
Customer Experience
CG places a strong emphasis on customer satisfaction. From the moment of purchase to after-sales service, CG strives to provide a seamless and enjoyable experience for its customers. The brand offers personalized services, such as custom engraving and bespoke orders, allowing customers to add a personal touch to their leather goods. Additionally, CG provides robust customer support and a warranty on its products, reinforcing its commitment to quality and customer care.
Market Presence
CG has established a strong presence in both domestic and international markets. Through a combination of physical stores and a robust online platform, CG makes its products accessible to a global audience. The brand's online store features detailed product descriptions, high-quality images, and customer reviews, making it easy for customers to make informed purchasing decisions.
We use premium, full-grain leather and other high-quality materials. Detailed information about materials used for each product can be found in the product description.
We provide a detailed size chart on each product page to help you find the perfect fit. You can also refer to our Size Guide for more information.
To place an order, simply add your desired items to your cart and proceed to checkout. Follow the prompts to enter your shipping and payment information.
We accept various payment methods, including credit/debit cards, PayPal, Apple Pay, and more.
Orders can be modified or canceled within [time frame] after placement. Please contact our customer service team as soon as possible for assistance.
We offer several shipping options, including standard, express, and overnight shipping. Shipping times and costs vary based on your location and the selected shipping method.
Yes, we offer international shipping to many countries. Please refer to our Shipping Policy for more details on international delivery.
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.
We offer a [number] day return policy for unused and unworn items with original tags and packaging. For detailed information, please refer to our Return Policy.
To return or exchange an item, please visit our Returns & Exchanges page for instructions. You will need your order number and the email address used for the purchase.
Refunds are processed within [number] days of receiving your return. The time it takes for the refund to appear in your account depends on your bank or payment provider.
You can reach our customer service team via [email, phone, live chat, contact form]. We are available [hours of operation].
Yes, we offer gift cards in various denominations. They can be purchased on our website and are delivered electronically.
You can create an account by clicking on the “Sign Up” button on our website and filling out the required information.
To reset your password, click on the “Forgot Password” link on the login page and follow the instructions.
Yes, we offer various discounts and promotions throughout the year. Sign up for our newsletter or follow us on social media to stay updated on our latest offers.
Enter your promo code at checkout in the designated box and click “Apply.” The discount will be reflected in your order total.
Care instructions are provided on the product page and on the label of each item. You can also visit our Care Guide for general tips on maintaining your fashion pieces.
Yes, we offer wholesale opportunities. Please visit our Wholesale page for more information and to apply.
We love collaborating with influencers and other brands. Please contact our marketing team at [email/contact information] with your proposal.
Small Note: At CG-Claridges, we are undergoing some exciting changes and will be back in business soon. We're working hard to improve your brand, CG.
